Brandon Ashley: Q&A with Senior Site Manager on Quality

We sat down with Brandon to talk about Gray’s Quality program, why it is so important, and how it compares within the industry.

What does Quality mean to you?

Quality means giving the customer everything they are paying for and more. It also means being proud of the facility that you helped build and creating a chance for repeat business because of your work on the project.

How has Gray’s Quality program changed since your time at Gray?

Since my first day with Gray, Quality has been one of the focal points. I can remember being a laborer working in the field and having my supervisors look and my work and ask, “Would you have that at your house?” I can remember pouring simple foundations that would eventually end up being covered by the slab, that no one would see at the end of the project, and we would take the extra time and effort to flatten them down and smooth them out because it mattered what they looked like until they were covered.

Can you explain the role of technology as it pertains to Quality?

Quality really started as paper based, but now it has developed with technology and progressed to a web-based program that includes the use of things like the iPad into the auditing system.

What sets Gray’s Quality program apart from others in the industry?

Our Quality program is a great tool to ensure team members and the company are constantly growing. It forces team members to make sure the submittals, drawings, and specs are being put into place properly. The program also provides a great way to monitor the progress of ongoing construction to address potential issues before they become major problems.

For more information about Gray’s Quality program and Gray’s Quality Management System, please visit https://www.gray.com/quality/.